Effective date: October 4, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Unprude mobile application, including Unna and all other features, content, and services made available through the app (collectively, the “App”).

The App is operated by Unprude Pte. Ltd., a company incorporated in Singapore (“Unprude”, “we”, “us”, or “our”).

Please read these Terms carefully. By accepting these Terms during account registration or by accessing or using the App, you agree to be bound by them. If you do not agree, you must not access or use the App.

Medical and professional services disclaimer

Unna AI, educational materials, and community discussions are provided for general information, education, and self-reflection. They do not provide professional medical, psychological, psychiatric, or clinical assessment, diagnosis, advice, or treatment, and do not establish a clinician–patient or therapist–client relationship. They are not a substitute for professional healthcare.

Professional consultations accessed through the App are separate services provided by the professional or entity identified at booking. These consultations are subject to the provider’s professional obligations, informed consent requirements, and applicable service terms.

The App may facilitate access to independent healthcare professionals, consultants, and partner clinics. Where a service is provided by an independent third party identified at booking, that provider is responsible for their own assessments, advice, prescriptions, treatments, procedures, and follow-up care.

Unprude does not guarantee any particular outcome from these services. To the extent permitted by applicable law, Unprude is not liable for an independent provider’s acts, omissions, or service outcomes merely because the service was booked, paid for, or accessed through the App. This does not exclude Unprude’s responsibility for its own negligence, breach of legal obligations, or any liability that cannot lawfully be excluded.

The App is not an emergency service. If you are experiencing a medical emergency, a mental health crisis, or immediate danger, contact your local emergency services or visit the nearest emergency department. Do not rely on the App for urgent or critical care. Do not assume that messages, AI conversations, community posts, or reports are monitored in real time or will trigger an emergency response.

Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding agreement to use the App. Certain services may have additional eligibility requirements or may not be available in your location.

You agree to provide accurate and complete registration information and keep it updated. You must keep your login details secure and must not share your account with another person.

You must notify us promptly at help@unprude.com if you suspect unauthorised access to your account. You are responsible for activities you authorise through your account. This does not make you responsible for unauthorised activity caused by our failure to meet our legal obligations.

Services and AI features

The App may provide AI-generated conversations, educational content, community forums, paid digital goods, and booking access for professional consultations or partner clinics.

Unna is an artificial intelligence system built on Dify and OpenAI, rather than a human clinician. Its outputs are generated using automated models and algorithms. Responses may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. Unprude does not guarantee their accuracy, completeness, or suitability.

Do not rely on AI responses as the sole basis for decisions about your health, treatment, medication, safety, or legal rights. Consult an appropriately qualified professional when needed.

Do not delay seeking professional care because of App content.

Availability may vary depending on your location, eligibility, purchase, subscription, or provider availability. We may modify, update, or discontinue features. Where a modification materially affects prepaid content or services, we will provide notice and remedies as required by applicable law or the relevant purchase terms.

Additional terms may apply to specific purchases or services. These must be made available before purchase or use. In the event of a conflict, service-specific terms prevail for that service, subject to applicable law.

Intellectual property rights

Except for User Content and materials belonging to third parties, intellectual property rights in the App, including software, branding, logos, graphics, Unna AI features, educational content, and design, belong to Unprude or its licensors.

Subject to these Terms and applicable purchase conditions, Unprude grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to download and use the App for personal, non-commercial purposes. This licence may be suspended or terminated in accordance with these Terms.

Except where permitted by applicable law, you must not copy, modify, distribute, sell, reverse engineer, decompile, extract source code or underlying AI models, or create derivative works from protected App materials without our written permission.

Prohibited conduct

You must use the App lawfully and respectfully. You must not:

• Harass, threaten, exploit, impersonate, or abuse another person.
• Upload unlawful content, non-consensual intimate material, or material involving the sexual exploitation of children.
• Publish another person’s identifying, health, or private information without lawful authority.
• Infringe intellectual property rights or other legal rights.
• Use the App for fraud, scams, spam, or unauthorised advertising.
• Introduce malware, bypass security controls, or attempt unauthorised access.
• Scrape or extract App data through unauthorised automated means.
• Manipulate reporting systems or submit knowingly false reports.
• Copy, resell, or commercially exploit the App without our written permission.

Respectful discussion of sexual health and relationships is permitted, subject to these Terms and the community rules.

Purchases payments and no refund policy

Some features, content, credits, consultations, products, or services require payment.

Before completing a purchase, you will be shown the applicable price, currency, charges, and material purchase conditions. These may include the duration of access, credit usage, expiry conditions, renewal arrangements, and cancellation or refund terms.

You authorise the applicable payment processor or app marketplace to collect the amount you approve at checkout.

For purchases made through Apple, Google, or another marketplace, the marketplace’s applicable billing, cancellation, and refund procedures also apply.

If a subscription is offered, its billing period, renewal price, automatic renewal arrangements, and cancellation method must be disclosed before purchase.

Purchased credits are usable only for the features identified at purchase. Unless expressly stated otherwise, they cannot be transferred, sold, or exchanged for cash. Any expiry date or material usage restriction must be disclosed before purchase.

No refund policy

Except where required by applicable law, all purchases are final and non-refundable. This includes purchased credits, paid digital content, and subscription fees. We do not provide refunds for a change of mind, unused credits, unused access, or failure to use a purchased feature.

Cancelling a subscription stops future renewals but does not entitle you to a refund for the current billing period. Access continues until the end of that period, subject to these Terms.

Consultations, clinic services, and physical products are subject to the cancellation, rescheduling, and return policies disclosed before purchase.

Purchases made through Apple, Google, or another marketplace are also subject to that marketplace’s applicable refund rules and procedures.

Nothing in this policy excludes any refund or other remedy required by applicable law.

Questions about billing or refunds may be sent to help@unprude.com or, where applicable, the marketplace through which the purchase was made.

Community content and moderation

You are responsible for content you submit, including posts, comments, images, and other materials (“User Content”). You must have the rights and permissions needed to share it.

Community contributions may be visible to other users according to the feature’s settings. Avoid sharing information you do not want others to see. Community discussions are not confidential clinical consultations.

Under our reporting system:

• A community post that receives three reports is automatically unpublished pending review.
• An account is suspended when three separate posts from that account have been reported.
• A suspended account is referred for administrator review.

Reports do not, by themselves, establish that a violation occurred. Administrator review may result in restoration of content or access, a warning, continued suspension, or termination, depending on the findings.

We may also restrict content or accounts before these thresholds are reached where reasonably necessary to address a serious violation, safety concern, unlawful activity, or legal obligation.

We may disregard duplicate, malicious, or coordinated reports. You may request a review of a moderation decision by contacting help@unprude.com.

Rights in User Content

You retain ownership of your User Content.

By submitting User Content, you grant Unprude a non-exclusive, royalty-free licence to host, store, reproduce, display, and technically adapt that content as reasonably necessary to operate the feature you use, apply your sharing settings, moderate content, and maintain the App.

This licence does not authorise us to use your private conversations, clinical information, or identifiable community contributions in advertising without separate permission.

When you delete content or close your account, we will handle removal and retention according to our Privacy Policy and applicable law. Copies may remain temporarily in backups or be retained where legally required. Content already copied or shared by other users may remain outside our control.

Privacy and personal data

Our Privacy Policy explains how personal data is collected, used, disclosed, protected, transferred, and retained, and how you may exercise applicable rights.

The Privacy Policy is available through the App.

Please review the Privacy Policy before submitting personal information, particularly health information or information about another person.

Accepting these Terms does not constitute blanket consent to every use of your personal data.

We will obtain separate consent where required by applicable law.

Questions about personal data may be sent to help@unprude.com.

Disclaimer of warranties

To the maximum extent permitted by applicable law, the App and its general content are provided on an “as is” and “as available” basis. Unprude does not guarantee uninterrupted availability, compatibility with every device, complete accuracy, or that every error will be immediately corrected.

Subject to applicable law, we exclude warranties not expressly stated in these Terms or applicable service terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, only where such exclusions are lawful and satisfy any applicable reasonableness requirement.

Nothing in this section excludes any statutory guarantee, duty to exercise reasonable care and skill, data protection obligation, or other obligation that cannot lawfully be excluded. Professional services remain subject to the provider’s applicable professional and legal duties.

Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the above, and only to the extent permitted by applicable law and any applicable reasonableness requirement, Unprude is not liable for indirect or consequential losses arising from your use of the App. Because the App is provided for personal use, we are not responsible for business losses, including lost business profits or opportunities, to the extent that such an exclusion is lawful and reasonable.

Unprude does not guarantee any particular result from Unna AI, professional teleconsultations, or partner clinic services. Dissatisfaction with a result, or failure to achieve an expected outcome, does not by itself establish liability.

Unna AI provides general information and educational support. To the extent permitted by applicable law, Unprude is not liable for losses arising from reliance on AI responses as a substitute for professional assessment, diagnosis, or treatment.

Where a teleconsultation or partner service is provided by an independent professional or entity identified at booking, that provider is responsible for their own clinical assessments, advice, prescriptions, treatments, procedures, and follow-up care. To the extent permitted by applicable law, Unprude is not liable for that independent provider’s acts, omissions, or service outcomes merely because the service was booked, paid for, or accessed through the App.

The exclusions concerning AI reliance and independent providers do not apply to Unprude’s own negligence, breach of its legal obligations, or any liability that cannot lawfully be excluded or limited.

Subject to the exceptions above, Unprude’s total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of:

• The total amount you paid to Unprude during the twelve months immediately preceding the event giving rise to the claim; or
• SGD 100.

This limit applies only where lawful and reasonable. It does not restrict statutory refunds or other mandatory remedies. These Terms do not automatically release Unprude from responsibility for data breaches, security failures, or other losses caused by a breach of applicable legal duties.

Professional bookings and external services

Before booking, review the provider’s identity, qualifications, service description, fees, eligibility requirements, and cancellation and rescheduling terms. The booking information must identify the professional or entity responsible for providing the service.

A provider may determine that an online consultation is unsuitable and recommend in-person care or another service. No particular diagnosis, prescription, treatment, or outcome is guaranteed.

Partner clinics, retailers, and external service providers may apply separate terms and privacy notices. The App may also contain external links or integrate third-party services. A link or integration does not guarantee the accuracy, availability, or suitability of an external service.

Suspension and termination

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, unlawful activity, a significant safety or security risk, or a legal requirement.

Where appropriate, we will explain the reason and provide an opportunity to respond or correct the issue. Immediate action may be necessary in serious cases.

You may stop using the App and request account closure through the available account settings or by contacting help@unprude.com. Account closure does not necessarily cancel a subscription billed through an external marketplace; you must also follow that marketplace’s cancellation procedure.

Closure or suspension does not automatically remove your statutory rights or entitle us to retain payment for services we are legally required to refund.

Personal data will be handled according to our Privacy Policy and applicable retention requirements.

Changes to these Terms

We may update these Terms to reflect changes in the App, legal requirements, or our operations.

We will publish the revised Terms with an updated effective date. For material changes, we will provide reasonable advance notice through the App, email, or another appropriate channel, unless an immediate change is reasonably necessary for legal or security reasons.

Where required, we will ask you to accept the revised Terms before continuing to use the affected service.

Changes will not retrospectively remove rights that have already accrued or alter completed purchases except where permitted by law and the applicable agreement.

Governing law and dispute resolution

These Terms are governed by Singapore law.

Subject to any mandatory rights you have under applicable law, the courts of Singapore have exclusive jurisdiction over disputes arising from these Terms.

If the law applicable to you provides consumer protections or a right to bring proceedings in another jurisdiction that cannot be waived, those rights remain unaffected.

You may contact help@unprude.com to seek an informal resolution before starting proceedings.

This does not prevent you from seeking urgent relief or exercising a legal right.

General provisions

If a provision is unlawful or unenforceable, it will apply only to the extent permitted by law, and the remaining provisions will continue to apply.

A delay in enforcing a provision does not waive the right to enforce it later.

These Terms, together with any expressly incorporated service-specific terms, form the agreement governing your use of the App. They do not exclude liability for fraud or override mandatory legal rights.

Contact information

Unprude Pte. Ltd.

For questions, concerns, notices, or personal data enquiries, contact help@unprude.com.